The Wrap Shop does not accept returns, exchanges or refunds for change of mind. This does not limit your rights under New Zealand’s Consumer Guarantees Act.

If an item is faulty, damaged in transit, incorrectly supplied or not as described, contact info@thewrapshop.co.nz or 09 213 3260 with your order number and relevant photos. Please contact us before returning anything; we will provide return instructions and cover reasonable return costs where required by New Zealand law.

Eligible remedies may include repair, replacement or refund as required by law. Approved refunds are issued to the original payment method within 3 business days; bank processing times may vary.